Terms of service
Effective Date: 2026/03/16
Welcome to the SYDNNI website (the “Website”). By accessing and using this Website, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use this Website and exit immediately.
If you are a minor under applicable law, you must use this service under the supervision of a legal guardian. By using or continuing to use this service, it is deemed that your guardian has read, understood, and agreed to these Terms, including any subsequent amendments or changes.
1. General Information
This Website is operated by SYDNNI. If you have any questions, please contact SYDNNI Customer Service at hello@sydnni.com.
2. Orders
Please read the following Terms carefully before placing any order. These Terms may be updated from time to time to reflect changes in law, technology, business decisions, or business models. We therefore require you to accept the Terms each time you shop with us.
2.1 Placing an Order
Our online store is open 24 hours a day, 7 days a week, but may be temporarily unavailable due to maintenance. Where possible, maintenance will be carried out during nighttime hours in Taiwan Standard Time (UTC+8). All orders are processed on business days only. Orders placed on public holidays or weekends will be processed on the next business day.
2.2 Inspection Period
Products are subject to a 7-day inspection period starting from the day after the product is received. During this period, please keep the original packaging intact and ensure that the product remains in its original condition without odors, wear, washing, stains, or other damage. To protect both parties, we recommend recording the unboxing process in full. Claims regarding missing items, incorrect items, or defects must be supported by a clear and complete unboxing video. If you discover any defects or damage, please contact our customer service as soon as possible so we can assist you promptly.
2.3 Delivery Address
SYDNNI can only process orders for residential or business addresses within our delivery areas. We reserve the right to cancel a purchase contract without liability for compensation or other costs in the following cases:
I. Your payment information is incorrect or cannot be verified.
II. There is an inadvertent error on the Website, such as a pricing or payment error.
III. Contracts can only be concluded through this Website. We do not accept orders placed by letter or fax.
IV. Your order is placed for criminal or other unlawful purposes, or in connection with criminal or other illegal activities.
2.4 Order Validity
Before submitting your order, you may modify the information you provided, including payment, shipping, and billing details. When you click “Complete Order,” enter your payment information, and a receipt appears on the screen, you will be bound by the contract. If you encounter any issue or make any mistake while placing your order, please contact our customer service.
For security and operational stability, we do not process the following requests:
I. Combined orders.
II. Changes to the recipient information or shipping address after the order has been shipped.
2.5 Anti-Fraud Measures
To protect you and our other customers from fraud, we will never request bank transfers, ATM operations, or the delivery of cash or valuables in any situation, whether online or offline. If you receive any suspicious calls or messages, please email us at hello@sydnni.com for confirmation. For anti-fraud assistance in Taiwan, please call 165.
3. Payment Methods
We use TapPay as a third-party payment service provider and accept the following payment methods:
Credit Card
Apple Pay
LINE Pay
Once you complete your order and click submit, payment will be charged through your selected payment method. In some cases, the amount may be authorized on your account, but if the order is canceled, the funds will be refunded to you.
4. Delivery and Pricing
We use Chunghwa Post for domestic shipping and DHL, SF Express, and DPEX for international shipping. Our warehouse is located in Taiwan. International orders may be subject to import taxes, customs duties, and other charges imposed by the destination country. All orders shipped outside Taiwan are sent unpaid duties, and customers are responsible for all applicable import taxes, customs duties, and legal compliance in the destination country.
4.1 Delivery
We will deliver the goods to the buyer within 7–21 business days. If you order multiple items and one or more are out of stock, we may ship the available items separately. You can check your order status in your account history on sydnni.com. If we do not ship to your country or region, please enter a valid shipping destination or cancel the purchase.
If a package is not collected or no action is taken regarding delivery and the package is returned to us, we may charge the relevant loss or handling fees, including reshipping costs. If you choose to cancel the purchase, any refund may be deducted by the related costs.
If a package is unclaimed and incurs additional fees, you will be responsible for all extra costs, including return shipping, additional payments, customs duties, taxes, return fees, and any other related charges.
Please note that the risk of loss or damage to the products passes to you upon delivery. If a package appears damaged or tampered with, you should refuse delivery. If you wish to raise a complaint regarding non-compliance, you must notify us.
4.2 Currency
Prices shown on the Website are in New Taiwan Dollars (TWD) only. Your credit card will be charged in TWD. We reserve the right to change prices and are not responsible for any typographical errors.
4.3 Order Tracking and History
When you place an order on our Website, you will receive a separate email containing the purchased items, quantities, prices, and shipping address. If you have any questions about your order status, please contact customer service.
5. Returns and Cancellations
5.1 Order Cancellations
You may cancel your order by emailing hello@sydnni.com before the item is shipped.
5.2 Returns
If the item has already been shipped, the order must follow the return process. Please contact hello@sydnni.com, and our customer service team will get in touch with you.
For inspection-period returns, please note the following:
I. SYDNNI will not accept inspection-period returns after the 7-day inspection period has expired.
II. In accordance with Taiwan’s Consumer Protection Act, intimate apparel (such as underwear, sleepwear, socks, swimwear, etc.) and accessories (such as hats, ear pins, necklaces, earrings, rings, bracelets, etc.) are considered personal hygiene products. These items are shipped in transparent sealed packaging, and once opened, they are not eligible for inspection-period returns.
III. If the returned item is damaged by human factors or if any accessories, including boxes, dust bags, hang tags (including tag strings), or promotional gifts are missing from the return package, you will be responsible for the costs required to restore the item to its original condition, in accordance with applicable law.
For defective-item returns, please note the following:
I. If the item shows signs of use or does not remain in its original factory condition, such as perfume or smoke odors, makeup stains, removed tags, washing, wear, scratches, or dirt, it cannot be returned as defective.
II. If any accessories such as boxes, dust bags, or hang tags are missing from the return package, the item cannot be returned as defective.
III. If any promotional gifts are not returned with the package, the return will be considered incomplete and cannot be processed.
5.3 Refunds
To prevent fraud, we can only issue refunds to the credit card used for the original order. We reserve the right to withhold a refund until we receive the item, verify its condition, or receive proof of return shipment. Please note that for orders shipped outside Taiwan, we do not refund customs duties or VAT.
6. Non-Compliant or Incorrect Products
If your product is non-compliant or if we have delivered the wrong product, please contact customer service. You will not be charged for returning non-compliant or incorrect products. If you notice any non-compliance or an incorrect product at the time of delivery, you should refuse delivery.
7. Other Matters
We make every effort to keep our Website up to date to ensure that product prices, offers, descriptions, and other information are accurate. Typographical errors and mistakes in prices, offers, descriptions, and other product information may occur. In some cases, we may find that a product price is incorrect, and we reserve the right to make the final decision and changes.
